Frequently Asked Questions
FAQ
DO YOU OFFER ROOM SERVICE?
Yes, we provide Room Delivery. Guests can conveniently place their order through the Unexpected Burgers & Bourbon website, by dialing '0' from their room phone to connect with the front desk, or by visiting our lobby bar to place an order.
DO YOU SELL GIFT CARDS?
Yes, gift cards may be purchased at reception.
IS VALET AVAILABLE AT THE HOTEL?
Yes, overnight parking is $46.
IS THERE A FITNESS CENTER ON PROPERTY?
Yes, featuring one Peloton and other state-of-the-art equipment.
WHAT IS THE DISTANCE FROM (CVG) CINCINNATI NORTHERN KENTUCKY INTERNATIONAL AIRPORT TO THE HOTEL?
Driving time is approximately 30 minutes without traffic.
ARE THERE TELEPHONES IN THE HOTEL?
Yes, telephones are in each guestroom.
DO YOU HAVE HAIRDRYERS?
Yes, hairdryers are located in every guestroom.
DO YOU HAVE HANDHELD STEAMERS?
Yes, handheld steamers are located in every guestroom.
DO YOU HAVE IN ROOM COFFEE?
No, coffee is available in the Lobby Bar from 7:00 AM to 10:00 PM seven days a week.
IS THE HOTEL PET FRIENDLY?
Yes, the hotel is very pet-friendly. Our pet fee is $100 per stay.
WHAT DO I NEED TO BRING TO CHECK-IN?
You must be 21 years old with proof of ID and a major credit card.
IS SMOKING PERMITTED IN THE GUEST ROOMS?
The hotel and restaurant are non-smoking facilities. There is a $250 guestroom cleaning and sanitizing fee for smoking.
WHAT IS THE CHARGE FOR WI-FI?
Complimentary Wi-Fi is available throughout the hotel.